Windows freeze during update? Here’s the Fix!

Users like me who like to keep the Automatic updates off may have (or in future) encounter a problem during updates. The problem is very critical because it won’t let you update your windows and may also roast your computer if not monitored. How? The problem is like this: you start update process by visiting Microsoft update site and start scanning for updates either Custom or Manual. I prefer manual because I like to choose what to go and what not to go in my computer, anyways whatever you choose the problem starts here. You will notice that the green bar which tells the progress of scanning doesn’t stop even after hours and if you try to click here and there; either there will be no respond or Internet explorer will crash. Computer totally freezes during this endless scan and Taskbar even don’t respond to click. Even if you manage to get to desktop, you cannot do anything.
And what about that roasting? Yes it can happen if your are not around your computer to restart during this havoc, because behind this scan some process start taking lot of CPU usage causing the hang like situation and also taking computer beyond safe temperature limit. Luckily my asus motherboard has auto shutdown feature which saved my computer from roasting.
So why this all error, is Microsoft sleeping? Certainly not, they have released patches to fix this but due to unknown reasons it’s not available for download to normal users. If you manage to get it, good but if not then here’s the way to fix it as told by Microsoft help desk to me and it really work good. There were many useless steps told, but I’ am telling only the sure shot way of rectifying this problem:-
Rename the Software distribution folder, which contains the log files for Windows Updates. If the files in this folder are corrupted, it may prevent the updates from getting installed.
Follow these steps to rename the folder.
1. Click Start and then click Run.
2. Type “Net stop Wuauserv” (without quotes) in the open box and then click on OK.
3. Click Start and then click Run.
4. Type “°%windir%” (without quotes) and click on OK.
5. In the opened folder, rename the folder SoftwareDistribution to OLD.
6. Click Start, Run.
7. Type “Net Start Wuauserv” (without quotes) and then click on OK.
8. Restart the computer, temp. disable any third party firewall and try Windows update.
You should be able to update windows smoothly now !


June 12th, 2007 at 10:54 am
Hi admin
I’ll try to be as brief as possible.
Starting a week ago, my computer froze completely every time on startup about 20 seconds after the desktop appeared.
In Safe Mode, I individually disabled each entry in the Services tab in msconfig and rebooted. The same freeze occurred every time until I disabled Automatic Updates (AU).
Now the computer works fine with AU turned off. As a test, after a normal boot, I turned on AU via the Control Panel and the computer froze immediately.
Back in Safe Mode, I turned off AU again and I have a working computer again.
NOW. With AU turned off, I followed your steps in the above article and after rebooting, guess what? My computer froze completely on startup about 20 seconds after the desktop appeared.
I’ve been able to reverse the steps in your article in Safe Mode and thankfully my computer is working again.
So I guess there are two points here.
First, although I’m sure the advice in the article is excellent for many occasions, it doesn’t work every time.
Second, do you have any further advice on how I could get access to AU without my computer going BOOM!
Thanks for your attention,
John Watson
June 14th, 2007 at 2:29 pm
Hi John !
It looks like there is some driver / other software like third party firewall conflict. Try remembering when you started having this problem you installed any new software ?
However if this is not the cause, you can get a whole team of microsoft expert working on your issue and that also free since its a windows update related problem.
August 5th, 2008 at 6:30 am
This worked great for me, thanks!
August 5th, 2008 at 4:05 pm
Most Welcome Lysol