Bounceweb Web Hosting
From few days I was looking for a low price bigger hosting plan to host a big website. Now as the site will be new so it won’t make revenue few months. Spending a lot of money on Shared Web Hosting every month is not a good idea so I was looking for a low monthly payment basis hosting plans. With a little search I found many sites with as low as 5$ per month boldly written on the homepage. I was excited but as I looked more in details, I found that it such low price was only if I pay one year in advance. This doesn’t sound well. I saw the same story everywhere but then found Bounceweb Web Hosting where things were different and I was getting 2GB space for just $6.95 per month and no advance payment of things like setup fee etc were required. This plans also had FFMPEG feature which no other host provide in shared plans. Fantastico with over 50+ one click install scripts also comes handy. I’ll be using this host now and recommend this hosting to everyone. Client Testimonials tells how satisfied their customers are and they say that you get replies to your emails within 30 minutes which is amazing, other host take their own sweet time to reply emails.
July 9th, 2008 at 4:44 pm
On January 28, 2008 I purchased a “BRONZE RESELLER” server from BOUNCEWEB.COM which cost me a total of $254.40 and was billed through 2CO.com. This server was paid for in full for 1 year and they promise a “100% uptime guarantee for our network” as stated on their website. From the time I purchased the 1 year server until this very day I have only had 4 months and 2 weeks of uptime on my server… that’s 3 months of down-time. My account web name is http://www.ClickArizona.com and it is still offline as of today.
After informing BOUNCEWEB.COM that I can not run business on servers that always down, I would not be renewing with them when my server expires in January of 2009 and to please not bill my credit card with “auto-renew” when my contract was up. After informing them of this on June 1, 2008 they completely shut down my server with all my business websites while I still had 7 months remaining on my pre-paid contract.
I asked them to please honor their contract and put my server back on-line or refund the remaining 7 months I have left on the server. They said the only way they would put my server back online is if I gave my credit info to renew again in January 2009 otherwise they will keep my server off-line.
I have tried contacting them using the email address they provide on their website (service@bounceweb.com) but it keeps getting returned as an “invalid” email address. I tried calling their customer service numerous times at the number posted on their website (1-713-893-3882) but all I get is an answering machine and no one ever returns my calls. I even contacted the BBB and they said they were not even able to reach the business to speak with anyone… they also have strikes against them with the BBB for doing this to other businesses.
This purchase was made on the internet through their website (BOUNCEWEB.COM). Their website says they are no longer taking any new orders and it is IMPOSSIBLE to speak with or communicate with anyone involved with this supposed company.
I am demanding a complete reverse of $254.40 charge dated 2/1/2008 from my Credit Card company for breach of contract, fraud and failing to provide services promised.
They suck
July 10th, 2008 at 5:03 pm
Biggest comment ever !! I can understand your frustation, life goes on, never take these small problems too seriously as problems with web host happen. I had downtime problems with iX hosting, and small problems with other big host as well.